Wimba offers a variety of services designed
to enhance your deployment of Course Genie, Live Classroom or VoiceTools. Our
hands-on, personalized approach to professional services ensures that you receive
the most cost-effective solution that best meets your needs.
Professional Services
In addition to our standard support and training, Wimba offers a variety of services that will help you support your implementation of our Live Classroom or VoiceTools.
On-site or online training
End-user support services—helpdesk
Live presentation support
Moderator services (a Wimba representative serves as the host of your live presentation)
Integration development.product integration/API development work
Technical Support
Wimba is dedicated to identify and resolve any technical issues that you may encounter.
Examples of the different types of technical support available to you include:
Technical support specialist personally assigned for every support ticket.
Software Wizard to detect and install the necessary applications and configurations.
Comprehensive web-help modules accessible 24 hours 7 days a week.
Live technical support available to monitor your presentations.
Hosting Services
Wimba Hosting Services allow for quick and easy setup, without the need for on-site technical infrastructure. As your Application Service Provider (ASP ), Wimba offers you reliable and cost-effective access to our technology.
Your server is hosted in a secure, state-of-the-art facility, and is monitored 24 hours a day, 7 days a week. By removing the need to purchase, install and maintain additional hardware, our hosting services save you time and money, while allowing you to focus your attention on introducing and using our technology within your institution.
Please learn about our Standing Maintenance Windows, Scheduled Maintenance Windows, and measures we take if there's a need for Emergency Maintenance.
Standing Maintenance Window: 01:00 - 06:00 EST - Sundays
Wimba maintains a standing maintenance window between the hours of 1am and 6am EST Sundays. Maintenance taking place during this window will result in down-time of 20 minutes or less. Customers will not be notified of maintenance during the window provided there is no customer impact.
Scheduled Maintenance Window: TBD with customer, with minimum of 7 days notice. Preference on utilizing Standing Maintenance Window timeframe.
In the event that Wimba needs to perform maintenance or upgrades that require down-time of greater than 20 minutes, Wimba will schedule the maintenance window with customers a minimum of 7 days advance notice. The preferred window for this work will be as the above defined Standing
Maintenance Window.
Emergency Maintenance: Immediacy based on need, with advanced notification, if possible.
Situation permitting, customers will receive advance notice of maintenance. In the event advance notice cannot be provided, the customer will be notified by means of a post-incident report. Emergency maintenance is defined by unplanned downtime due to software or hardware failures, or to patch or resolve security issues.
