Quick. Affordable. Reliable.
Wimba understands the challenges of implementing new systems. Many schools lack the resources or expertise to set up and monitor rapidly evolving IT environments.
Some institutions find it cost prohibitive to support a large and redundant infrastructure.
Wimba’s Application Service Provider (ASP) Services ensures teaching can happen 24 hours a day, seven days a week. We take care of the technology so you can take care of the teaching.
Benefits
Up in Five Days or Less
Wimba ASP Services can get your institution up and running in five days or less, leaving your IT staff free to focus on other key projects.
Easy Upgrades and Updates
The Wimba ASP Services team consists of experts who install, maintain, and manage updates, patches, and upgrades for both large and small deployments. Regular communication with the Wimba development team ensures complex support issues are identified and resolved without delay.
Ensure Availability
Any downtime in a collaborative learning environment is problematic—affecting student success and retention. Wimba ASP Services is designed for multiple redundancies at all possible points of failure to ensure reliable application availability.
Global Reach, Local Service
Wimba has three data centers in North America, Canada, and Europe, and connects to the UK-wide JANET network, to minimize transmission delays and ensure the highest levels of reliable connectivity.
Secure Your Data
Wimba takes the protection of your data very seriously. Physical security measures, such as access lists, proximity cards, fingerprint scanners, and a separate proximity card and PIN for accessing locked cabinets, coupled with regular system monitoring for unauthorized activity, ensures privacy and security of data.
Affordable Pricing
Wimba’s exclusive focus on education means that our offering of software, services, training and support are affordably priced for the realities of academic funding.
Features
• 99.7% application availability
• Five-day, or less, application setup
• Multiple redundancies to ensure reliability
• 24 x 7 x 365 performance and fault monitoring
• 24 x 7 x 365 customer support
• Three geographically-separate data centers
• Scalable storage options
• Bandwidth on demand
• Daily data backups
• Secure facility
• Fully redundant and conditioned power
• Rapid escalation path to principal software engineers
• Dedicated and highly-skilled technical team
Requirements
Wimba ASP Services Maintenance Window Details
Maintenance windows are utilized as efficiently as possible to ensure teaching and learning goes on without interruption.
Standing Maintenance Window
01:00 - 06:00 EST - Sundays Wimba maintains a standing maintenance window, between the hours of 1am and 6am EST Sundays, for work that results in downtime of 20 minutes or less.
Notification of maintenance during this window is only provided if there is any anticipated impact to customers.
Scheduled Maintenance Window
If maintenance or upgrades require downtime of greater than 20 minutes, customers are given a minimum of seven days notice to schedule maintenance, preferably during the standard maintenance window as outlined above.
Emergency Maintenance
Immediacy based on need, with advanced notification, if possible. Situation permitting, customers will receive advance notice of emergency maintenance.
In the event advance notice cannot be provided, the customer will be notified by means of a post-incident report.
Emergency maintenance is defined by unplanned downtime due to software or hardware failures, or to patch or resolve security issues.
Licensing
Our ASP Services are licensed on an annual basis based on your institution’s Full-time Enrollment (FTE).
Contact a Regional Sales Manager to discuss the specific needs of your institution, system, or campus.