Blackboard Privacy Statement
Please review the following statement to understand how the information you provide to Blackboard through the Services will be treated.
1. Information Blackboard collects.
You are free to utilize the Services without identifying yourself; however, if you would like to utilize or customize some features of the Services, you must first register with Blackboard. When you register, we will request certain personal information, including, but not limited to, contact information, such as your name, city and state, and e-mail address as well as demographic information such as your age, gender and interests. This information better enables us to provide you with content relevant to your interests and provides us with aggregate data that Blackboard uses to improve the Services. We may also ask you for information about your system or how you use Blackboard products and services. Please see Section 5, below, for information on how to access or update this information.
Blackboard gathers information about all users collectively, such as what areas users visit most frequently and what services users access most often. Blackboard automatically logs IP addresses, session sources, and other data which tracks users’ access to the Services. We analyze these logs for sales and marketing purposes as well as system performance monitoring. These logs are analyzed for the aggregate trends they reveal about our customers and how the customers use the Services, not for the behaviors of individual users.
2. Purposes of Data Collection
Blackboard requests personal information for purposes such as the provision of customer service and support, billing, network management, customer surveys, sales management, support, newsletter subscriptions, user group memberships, event registration and sponsorship, offers of related services, and other exchanges of information.
3. What Blackboard does with the information it collects.
Blackboard makes chat rooms, forums, message boards, and/or news groups available in certain areas of the Services. Please remember that any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information.
Blackboard may use aggregated personal information to determine the demographic composition of our user base and to distribute statistics and general marketplace information about Blackboard. This aggregate information does not identify specific users.
Certain non-personal information regarding users is recorded by the standard operation of the Internet servers hosting the Services. This information is primarily used to provide users of the Services with an enhanced online experience. Blackboard may disclose aggregated user statistics in order to describe the Services to prospective partners, advertisers, and other third parties, and for other lawful purposes.
Blackboard utilizes other companies to provide limited services on its behalf, including but not limited to customer support, web analytics, coordination of mailings and event management. These companies are permitted to access only the information they require to perform those services. Blackboard requires these companies to maintain the confidentiality of any personal information and prohibits them from using the information for any other purpose than the purpose for which it was collected
4. User Options—Opt-Out
Users may opt out of receiving future promotional electronic mailings from Blackboard by following the unsubscribe procedures indicated in the mailing. Individual end users of Blackboard software should contact their educational institution or other organization hosting the software for questions about access to the personal information collected by that institution. Please contact us at the address below if you have other questions about the information you receive from us or the information that we collect from you.
5. Access to Your Information
Blackboard offers users the ability to correct or change the information collected during registration. Users may change this information at any time and as often as necessary by choosing the “edit personal information” option or other similar functionality offered in the Services. To access or change your personal information, log in to your account through the Services. For data not available through such an account, please contact us at the address listed below.
All of your personal information is stored on servers at a location designed specifically to ensure that no unauthorized individuals have access to the server or its data.
7. European Union Data Protection
If you reside in the European Union, upon registration you will be indicating your explicit consent that the personal information you have provided may be transferred and stored in countries outside the EU, including the United States. If you fail to provide your consent, you will not be permitted to access the Services for which registration is required. Blackboard abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
In order to comply with the European Union’s Safe Harbor Principles, Blackboard commits to the resolution of complaints about your privacy and our collection or use of your personal information. We have committed to resolve any complaints by European Union citizens relating to this policy, which cannot be resolved directly with our company, through the EU Safe Harbor Dispute Resolution Procedure administered by the Council of Better Business Bureaus, Inc.
If you have any questions regarding this policy, please contact:
650 Massachusetts Avenue NW
Washington, DC 20001-3796
If you do not receive acknowledgement of your complaint or your complaint is not satisfactorily addressed by Blackboard Inc., you should then contact:
Council of Better Business Bureaus, Inc.
EU Safe Harbor Dispute Resolution Procedure
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
9. Contact Blackboard
If you have any questions about this privacy statement, the information that we collect from you, or the Services, please contact us at firstname.lastname@example.org or write to:
650 Massachusetts Ave., NW
Washington, D.C 20001
In the event that you are concerned about how data you have provided Blackboard through the Services has been used, please contact us at one of the addresses listed above. Blackboard takes all concerns about privacy and use of data very seriously, and shall endeavor to reply to you within two business days to commence its investigation of your concerns.