As you know, education technology is about more than just features and functions; it’s about the people that interact with the technology. When you introduce our solutions to your school, it means building relationships with Wimba representatives who help students and faculty reach academic achievement goals, train your team and manage technical support so your busy help desk doesn’t have to. We believe that technology doesn’t have to increase your team’s workload. Those are just a few of the reasons why we provide the most comprehensive support. The Wimba Collaboration Suite support includes:

24x7 Technical Support

• Your end users can get help anytime, anywhere they are studying or learning online.
• Students and teachers don’t have to call your busy help desk; they can call our experts to quickly resolve any technical issue.

Free Live, Online Training

• You can accommodate your faculty’s busy and varied schedules by providing them access to any of our live weekly training (beginner and advanced).
• You’ve licensed the software, now when are you going to have time to teach faculty and staff how to use it? We deliver training sessions for teachers, course designers and IT professionals so you don’t have to.

Dedicated Professional Services Manager (PSM)

• As a customer, you and your team have direct access to a representative backed with years of education technology experience from working with leading K-12 schools and/or as former employees of schools' information technology departments.
• Your PSM is there to support your needs ranging from implementation and upgrades, to best practices, to training.

Online Support Center

• Connect with colleagues and share experiences as a member of the Wimba User Group.
• Our customers can access support resources online to review best practices tutorials, read technical documentation or submit a question to a user forum.

Flexible Hosting

• We provide schools with a reliable, secure and affordable hosting option that frees you from server deployment, storage or maintenance on your network.
• For schools that require a standalone server solution, we can simply ship a pre-configured plug-and-play appliance to mount on one of your racks.